RecordHub Support

RecordHub is a remote recording and podcast service run by Glisten Media. This guide is designed to help you connect to the recording as seamlessly as possible.  We use a third-party service called Cleanfeed which you'll see referred to throughout this guide. You do not need to install anything or set up any accounts. 

About Your Test Call

Wherever possible we will run a brief test call with you before the date of the recording. This is so that you can familiarise yourself with the connection process and so that we can test the equipment and connection. Please read the relevant section of this guide before your call. It’ll tell you what you need and what to expect from the call. 

If it all goes well, the call will only take a couple of minutes to do. If a problem occurs, it could take a bit longer, so please allow up to half an hour to complete the call. If you can’t speak to us for any reason during the test or record we’ll be available on text chat here. Click the floating blue chat icon in the bottom-right hand corner of any page.

If you haven't already - book your test call now.

How to tell if your earphones have a microphone built in.

• All earphones that come with phones do, wired or wireless. For third-party devices look for a mic symbol on the volume control or, if you have a pair with a jack connection look for 3 bands across the jack.

At or just before the time of your scheduled test call you will receive an email from Cleanfeed ( Check your spam filter ) with a link to connect to Glisten Media. ( Previously discussed in the connection guides ) If you don't - let us know through the chat at the bottom right of this page and we will send it that way.

Put your headphones on and click on the link. You may need to refer back to your connection guide, but if you're stuck please use the chat icon at the bottom right of this page to talk to us directly.